Nevada State Library & Archives
Library Reference Service
Provide information about holdings to visitors and users of the library catalog. This information includes access to information resources on the Nevada State Library and Archives (NSLA) website, licensed online databases, and the online catalog.
Provide information from the library’s collection and interlibrary loan service. In addition to answering questions from the collection this can include brief, factual reference questions pertaining to the following Nevada-related subjects:
- Government, legislation, and law
- Population and social issues
Provide referrals to other agencies and organizations that may have the information being sought.
- Nevada government agencies (state, county, city), Nevada Legislature and the Legislative Counsel Bureau
- Nevada libraries
- Nevada residents
- General public with research questions about Nevada
Due to limited staff, staff reserves the right to give priority to questions from Nevada government and residents.
All service to in-person patrons takes precedence over telephone, U.S. mail, or e-mail inquiries. Telephone inquiries will be used for providing short, factual information.
All questions submitted over the telephone, U.S Mail, or email are prioritized and answered in the order received at NSLA.
REFERENCE / RESEARCH REQUESTS
Questions are evaluated based on the ability to find the answer, the patron, and other duties. All reference/research topics are clarified before any work is started by NSLA staff.
- State Employees – Research requiring more than one hour is performed solely for state employees completing work related research. Research taking longer than one hour will be reviewed by Head of Access Services and may require a reference interview to define the scope of the research and the resources available.
- All Other Patrons – All Other Patrons – Complex research questions from all other patrons taking longer than one hour will be reviewed and may require a reference interview that defines the scope of the research and the resources available. Staff is unable to conduct lengthy, in-depth research for patrons. If the scope is beyond the resources available at NSLA, the patron may be referred to a professional researcher.
- Ask a Librarian – Ask a Librarian email reference is limited to one hour. In order for email reference to be completed, all contact information must be provided in the email request including an email address as well as a current valid street address and phone number. This information will be verified before services will start. An email reference question taking longer than one hour may require a reference interview that defines the scope of the research and may be referred to a professional researcher.
- Telephone Inquiries – Telephone inquiries are limited to thirty minutes. A telephone inquiry taking longer than thirty minutes may require a reference interview that defines the scope of the research and may be referred to a professional researcher.
NSLA accepts up to three questions per request. NSLA will not accept more than three requests from the same individual in the same thirty day period.
If the question is not for a priority user as defined in the service priorities section, library reference services may take up to 30 days to respond.
Individuals requiring in-depth genealogical research are directed to the NSLA Genealogical Resources webpage or professional genealogy researchers. The Board for Certification of Genealogists maintains a database of genealogists who are certified.
Individuals requiring in-depth historical research may be directed to the Nevada Historical Society List of Researchers.
State agency personnel may use the public photocopy machines and the microfilm/microfiche reader-printer machines to duplicate materials for their agencies. There is no charge for 20 pages or less. More than 20 pages will be charged at 10 cents per page unless the agency supplies its own paper.
All copies for the public are 10 cents per page.
Exception: Copies of the Nevada Revised Statutes and the Nevada Administrative Code are free to the public up to 10 pages. For more than 10 pages, the cost is 10 cents per page.
Copies made for mail, e-mail, or fax requests will be billed via an invoice at 10 cents per page. Payment must be received prior to mailing, emailing, or faxing the copies. Checks are made payable to Nevada State Library and Archives.
Information / Reference: 775-684-3360, 800-922-2880 (in-state)
Revision Date: January 17, 2012